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What You Need to Know Before You Play

Using chrck4d means you agree to the terms set out on this page — they govern your account, your transactions through Touch 'n Go eWallet, Boost, or GrabPay, and how we handle your data.

Account TermsData & PrivacyJurisdiction RulesPayment PolicyUser Rights

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LEGAL CONTACT

How to Reach Us on Policy Questions

If you have a question about these terms, a data request, or a dispute about your account, the channels below are where we actually respond. Queries about wallet transactions — including Touch 'n Go eWallet or Boost deposits — should include your transaction reference so we can pull the record fast.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for account and policy questions; a support agent will pick it up within the session.

Email Support Send detailed legal or data requests to our support email. Include your account ID and the nature of your request so we can route it to the right team without a round-trip.

Account Help Centre The Help Centre in your account settings covers common policy questions, withdrawal verification steps, and how to submit a formal account dispute through the platform.

Platform Rules and Jurisdiction Terms

chrck4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on chrck4d is personal and non-transferable. By opening an account, you confirm that access to this platform is permitted under the laws that apply to you, and that you are using it for personal, non-commercial use only. We do not accept accounts opened on

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behalf of another person, and any attempt to do so will result in account suspension. Financial activity on your account — whether funded via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — is subject to verification. We may request documentation to confirm your identity
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before processing a withdrawal; this is standard account security, not a penalty. Transactions are recorded against your account wallet and any dispute must be raised within 30 days of the relevant activity. We reserve the right to update these terms when required by law or platform
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changes; material changes will be flagged on the platform before they take effect. If any section of these terms conflicts with local law in your jurisdiction, local law applies. Using the platform after a posted update counts as acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account — login credentials, payment references from wallets like Touch 'n Go eWallet and GrabPay, and session activity for security purposes. We do not sell your data to third parties. Cookies on the platform track session state and your wallet preference so you do not have to re-enter details on returning visits. Account data is retained for as long as your account remains active and for a legally required period after closure. You can request a copy of your data or ask us to correct inaccurate records at any time through the support channels above.

Data Collection

We store only the account and payment data needed to process your transactions and keep your session secure. No data is shared with advertisers or unrelated third parties.

Cookie Use

Cookies remember your wallet preference and session state across visits. You can adjust cookie settings in your browser, though disabling them may affect how some account features behave.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Data Retention and Requests

Your data is held for as long as your account is active, plus any period required by law after closure. Submit a data access or correction request via email support with your account ID.

Common Questions About These Terms

These questions reflect what people in Malaysia actually ask about account rules, data rights, and how our legal terms work in practice. Players in Alor Setar and across Malaysia are subject to the same terms — local law in your region always applies alongside ours.

These terms apply to anyone who opens or uses a chrck4d account. Access depends on local law; if online gaming is not permitted where you are, these terms do not authorise you to use the platform.

Yes. Send a data access request to our support email with your account ID. We will respond with a summary of the personal data we hold for your account within a reasonable period.

We retain account and transaction records for the period required by applicable law after closure. After that retention window, data is deleted in line with our standard data-handling process.

Raise the dispute within 30 days of the transaction. Contact support via live chat or email, include the transaction reference from your wallet, and we will review the account record and respond.

Yes. We flag material changes on the platform before they take effect. Continuing to use the platform after a posted update is treated as acceptance of the updated terms.

Use the account lock option in your settings immediately, then contact support through live chat. We can review session logs and, where needed, reset your credentials and OTP to secure your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoHibiscus Gold Slots InfoFestival Drums Slots

What You Need to Know Before You Play

How to Reach Us on Policy Questions

How We Handle Your Data and Account

Data Collection

Cookie Use

Account Security

Data Retention and Requests

Common Questions About These Terms

01 Who do these legal terms apply to?

02 Can I request a copy of the data chrck4d holds on me?

03 What happens to my account data after I close my account?

04 How do I dispute a transaction processed via Touch 'n Go eWallet or GrabPay?

05 Will I be notified if these terms change?

06 What should I do if I think someone else accessed my account?

Legal

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