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How chrck4d Handles Your Privacy

When you open an account and move funds through Touch 'n Go eWallet, Boost, or GrabPay, you share data with us — and this policy tells you exactly what we collect, why we keep it, and what rights you have over it.

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayYour right to access or remove your dataCookie and device activity disclosureContact path for privacy requests

Explore the Lobby Read FAQ

Data We Collect and Why We Hold It

chrck4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details, and account credentials. When you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references so we can reconcile deposits and process withdrawals accurately. We do not store

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your full e-wallet PIN or banking password. Device and session data — your browser type, IP address, and screen resolution — are logged automatically each time you access the platform, whether on mobile or on a desktop connection. This helps us detect unusual activity and keep
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your session stable. We also hold identity verification documents where local law requires them for account-level eligibility checks. Retention periods vary by data type: transaction records are held as long as required by applicable financial rules, while session logs are cleared on a rolling basis. All
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data handling depends on local law and is applicable only where local law permits. You can request a copy of your stored data or ask us to delete non-essential records by reaching our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Security is not a checkbox for us — it is built into how the account layer and payment flow actually work. Whether you are in Kota Bharu accessing the platform over mobile data or switching between a phone and browser, your session state and account details stay protected end to end. Here is what that looks like in practice.

Encryption at Rest and in Transit

Account data and payment references — including those tied to Touch 'n Go eWallet and Boost transactions — are encrypted both in storage and during transfer. No plain-text credentials sit in our logs.

Cookie and Tracking Disclosure

We use session cookies to keep you logged in across a single visit and analytics cookies to understand how the mobile interface performs. You can adjust cookie preferences through your browser settings at any time.

Data Retention and Deletion

Transaction records linked to GrabPay, Boost, and Touch 'n Go eWallet are kept as long as financial rules in applicable regions require. Non-essential profile data can be deleted on request once your account is closed.

Third-Party Access Limits

We share data only with payment processors and identity verification services where the transaction or account check requires it. We do not sell personal data or share it for unrelated marketing purposes.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review what data we hold on your account, correct something inaccurate, or ask us to remove records that are no longer needed, our support team handles these requests directly. Use any of the channels below — response times vary by channel, and privacy-related requests are flagged separately so they reach the right person without sitting in a general queue.

Live Chat Available through the platform on mobile or desktop. Start a chat, state it is a privacy request, and we will escalate it directly — no need to wait in a general queue.

Email Support Send your request to our support address with your registered account details and the specific data action you need — access, correction, or removal. We reply with a reference number.

Account Help Page Log into your account and head to the help section. From there you can raise a data inquiry that is tied directly to your verified account, which speeds up processing time.

Common Questions About Your Privacy on chrck4d

These are the data and privacy questions we hear most. If yours is not here, reach our support team through live chat or email — privacy requests are handled separately from general account queries so you get a direct answer.

We collect your name, contact details, and account credentials on registration. If you deposit via Touch 'n Go eWallet, Boost, or GrabPay, transaction references are also recorded for reconciliation and withdrawal verification.

Yes. Contact our support team via live chat or email with your registered account details. We will compile your stored data and send it to your verified contact address, subject to applicable local rules.

Submit a deletion request through live chat or our support email. Non-essential data is removed once your account is closed. Transaction records required under financial regulations in applicable regions are retained as required by law.

Only where necessary — with payment processors handling Boost, GrabPay, or Touch 'n Go eWallet transactions, and with identity verification services. We do not sell your data or pass it to unrelated marketing companies.

Yes. Session cookies keep your login active during a visit. Analytics cookies help us see how the mobile interface performs. You can manage or block cookies through your phone browser settings without losing account access.

This policy covers your account and data where local law permits our service to operate. Access and data handling are subject to the applicable laws of your region. Eligibility depends on local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appchrck4d App InfoTwin Towers Slots

How chrck4d Handles Your Privacy

Data Handling, Cookies and Account Security

Encryption at Rest and in Transit

Cookie and Tracking Disclosure

Data Retention and Deletion

Third-Party Access Limits

Reach Us About Your Privacy

Common Questions About Your Privacy on chrck4d

01 What personal data does chrck4d collect when I open an account?

02 Can I request a copy of all data you hold about me?

03 How do I ask chrck4d to delete my account data?

04 Does chrck4d share my data with third parties?

05 Are cookies used when I access the platform on my phone?

06 How does this privacy policy apply to me if I am in Malaysia?

Privacy Policy

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